General
At Niori, we strive to ensure your order is delivered efficiently and safely, whether you're in the UK or abroad. Please read the following carefully to understand how our delivery process works and what to expect.
UK Deliveries
We offer free UK mainland delivery on all orders over £99. Once your item is ready to ship, it is typically sent on a next working day delivery service. Some items may be dispatched directly from the manufacturer, and delivery timelines will depend on product availability and final assembly, where applicable. Larger items may be shipped on pallet service.
International Deliveries
We regularly ship worldwide and are experienced in fulfilling international orders. Free delivery is offered on orders over £99, but international shipments may be subject to additional courier surcharges. These are based on volumetric weight, not just actual weight and are particularly relevant for larger items like lighting fixtures. If this applies to your order, our team will email you in before dispatch with the surcharge amount. You’ll then have the option to proceed or cancel the order with a full refund.
We ship using reputable global couriers, such as UPS, FedEx, or DHL. Transit times generally range from 3–10 working days, depending on destination and customs clearance.
Please note: For international orders the prices on our website do not include any local customs duties, taxes, or import charges. These remain the customer’s responsibility and are assessed upon arrival in the destination country.
Fulfilment & Dispatch Times
Dispatch times vary. Some products are shipped directly from our warehouse, while others may be made-to-order or sent from our manufacturing partners. We will always inform you of any expected delays or pre-order lead times. If your order is time-sensitive, feel free to contact us before placing it.
Additional Notes for International Customers
- If we identify any potential customs issues or documentation needs (e.g. restricted items, address verification), we will contact you before dispatch.
Delivery Failures and Redelivery
It is the customer’s responsibility to ensure someone is available to receive the goods. If the delivery fails due to absence or incorrect address information, any re-delivery charges or additional courier fees incurred will be the customer’s responsibility. These are outlined further in our Terms & Conditions.
Returns
For detailed information on returns, including eligibility, packaging requirements, and restocking fees, please refer to our Returns Policy and Terms & Conditions.