Ordering
What payment options do you accept?
What payment options do you accept?
We accept all major credit card cards including Visa, Visa, MasterCard, American Express, Maestro and JCB. We accept klarna payment options. We also accept bank transfers, charges for bank transfers are the customers responsibility.
Do you charge VAT/Tax/Duty?
Do you charge VAT/Tax/Duty?
All prices on the Niori website include VAT. If you are ordering goods outside of the EU then VAT is not included. Customers within the EU who can provide a VAT number, and then VAT is not chargeable.
Whats your cancellation policy?
Whats your cancellation policy?
We will always attempt to accommodate your request. Click Here to see our returns and cancellation policy.
Do you offer trade discounts/wholesale?
Do you offer trade discounts/wholesale?
We offer trade pricing to members of the trade such as designers, architects and contractors who can present the appropriate credentials. In addition, we may be able to offer special discounts for large volume orders.
Shipping
Where's my order?
Where's my order?
Click here to contact Customer Services.
How much does shipping cost?
How much does shipping cost?
Shipping is £9.90 to mainland UK for orders under £100, for orders over £100 shipping is FREE. We ship Internationally too. For more delivery information click here.
Do you ship internationally?
Do you ship internationally?
Yes we ship to over 150 countries regularly. If your country does not appear in the dropdown box on the cart page then get in touch with us via email or phone and we will be happy to assist you.
What if i need to ship to multiple addresses?
What if i need to ship to multiple addresses?
We are able to ship to multiple addresses for an additional charge. Contact us via email/phone so we can arrange a bespoke quote.
Returns & Damages
What's your returns policy?
What's your returns policy?
We accept returns on a vast majority of our products (unused and in original packaging) within 14 days of delivery. For full returns terms and conditions visit our terms and conditions page.
How much time do I have to inspect my package for damages?
How much time do I have to inspect my package for damages?
It is critical that you inspect your order upon delivery. If you find any issues, please contact our Customer Service team immediately. Damages must be reported no later than 5 days of delivery, we cannot accept claims outside this timeframe.
What if my order arrives damaged?
What if my order arrives damaged?
If by some chance your item was damaged during transit, please contact our Customer Service team. All damaged must be reported within 5 days of delivery.